Hezeljoy

Support Engineer, Helpdesk Manager

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Overview

Looking for part-time work (5 hours/day)

at $11.40/hour ($1,254.00/month)

Bachelors degree

Last Active

September 16th, 2024 (45 days ago)

Member Since

August 19th, 2014

Profile Description

I graduated with a bachelors degree in Information Technology last 2008. Programming languages that were studied during my college days were Turbo C, C++, Java, .NET and Visual Basic.We also have PHP for web development and Adobe Photoshop. I started my career as a Technical Support Representative. I have experienced webhosting support, sales, billing and POS (point-of-sale). I am now on my fourteenth year in the BPO industry and I want to continue with this job through home-based support.

Top Skills

Customer Support » Active Listening

Experience: 10+ years

I have been in the BPO industry for sixteen years now and answering calls and emails are my every day routine

Office and Administration » Transcription » Typing

Experience: Less than 6 months

I was tasked to encode the revision of two books when I was in college and from the time I have been working in the BPO industry, I was able to use my skills in getting the info and putting in into the company's system while assisting the client

Other Skills

Professional Services » Management Services » Call Center Operations Management

Experience: 5 - 10 years

I have been leading people for 7 years now from Supervisor to Manager level.

Office and Administration » Microsoft Excel

Experience: Less than 6 months

I'm a graduate of Information Technology and my current work also requires me to submit reports using Excel.

Design » Adobe » Photoshop

Experience: Less than 6 months

I had a subject on Multimedia when I was in college and Photoshop is one of the applications that we have to learn. From there I get to use it in editing photos for school projects and personal stuff.

Video Editing » Animation

Experience: Less than 6 months

I also had a subject in animation when I was in college so using online applications to animate videos were not new to me.

Web Programming » PHP

Experience: Less than 6 months

I had a subject in college that taught us how to program using PHP. A little bit of reading and practice would refresh my skills in this category.

Web Programming » HTML

Experience: Less than 6 months

I had a subject in college that taught us how to program using HTML. A little bit of reading and practice would refresh my skills in this category.

Basic Information

Age
36
Gender
Female
Website
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Address
Minglanilla, Cebu
Tests Taken
IQ
Score:  116
DISC
Dominance: 43%
Influence: 7%
Steadiness: 22%
Compliance: 28%
English
C1(Advanced)
Uploaded ID
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