Maria

Data Entry, Email Support, CSR, Client Analyst

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Overview

Looking for full-time work (8 hours/day)

at $3.40/hour ($598.40/month)

Bachelors degree

Last Active

January 18th, 2025 (13 days ago)

Member Since

May 13th, 2021

Profile Description

I had
3 years experienced as a Data Analyst prior in entering the BPO industry. I handled medical and legal documents and passed it on a scheduled time. We analyze every documents carefully and make sure that it was properly transcribed. Also, I would say that I am an experienced Customer Service Specialist. I've been in the industry for more than 10 years. I handled IP Relay account for almost seven years. Here,we do multi tasking. We type whatever the other person is saying on the other line as well as the background noises that we hear. We help the hard of hearing or speech disabled to communicate as normal and read back what they are typing to the other person. I also handled Chat Support Account for a Telco company but lasted for 10 months. Lastly, I worked as a CSR/Email Support Representative handling movie ticketing account. I do voice and email support here. After a year I applied as a Client Analyst (QA). I was transferred to a Hotel Reservation wherein I handled 60 agents. I do 2 audits per agent per week.I also attend weekly calibration and prepare weekly and monthly reports.