Customer Service Representative/Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

December 21st, 2024 (today)

Member Since

August 18th, 2014

Profile Description

Hello! My name is Leah. I have been working as a customer service representative for three years and two months. I have handled retail and telecommunication accounts. I am fluent in English, both written and verbal. I am fast learner so if there's a skill that you want me to learn, I can learn it immediately. I am a fun person to work with and I do take my job very seriously at the same time. I am organized and do value time very much, to the point that I will finish a task as early as possible without compromising the job's quality. I am also dedicated, patient, and understanding. I am an organized person and I give my absolute best at every job that I encounter. With over three years of experience in the customer service field, I can say that I have the grasp in handling customers, but I'm still willing to learn a lot more. I have worked as a customer service representative for Macy's Retail USA, T-Mobile USA and Cricket Wireless USA. I have experienced a lot while working with these 3 accounts. My work experiences are as follows: For Macy's Retail: - Taking orders and tracking orders over the phone- Reshipment of lost or damaged items to customers- Assisting customers and walking them through on making online orders on the website- Helping customer with credits on their accountFor T-Mobile USA and Cricket Wireless USA:- Explaining the bill breakdown for their usage- Phone and service sales- Basic network service troubleshootingI have worked as a Virtual Assistant after being an office-based customer support representative. I have handled Quest Factor Escape Rooms and LumberJaxe Axe Throwing Halls and Apparel, both mainly for booking entertainment experiences. Platforms that I know of:-RingCentral-Grasshopper-CallRail-Slack-Amazon Workmail-G Suite-Google Sheets-MS Outlook-Xola-Resova-ConvergePay-Zendesk Chat