Current Employment Status:
Hired Full Time on Aug 26, 2022
I have over 9 years of work experience in the customer service field. I previously worked as a Technical Support Representative with a US & UK based client in a work-from-home set-up since the pandemic and wants to continue my career in a freelancing industry. I have worked with different companies based in the US and UK to assist customers via phone, and
EXPERIENCE:
• Customer/Technical Support (Phone &
• Writing
• Writing support articles for FAQ and Help Center
• Virtual/Customer Assistance tasks (e.g. setting up appointments, managing inbox and calendar, etc.)
• Identifies, investigates and researches problems to resolution or escalates to proper team to further isolate issue using appropriate escalation processes and procedures.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
Preferred work schedule: Monday - Friday
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