Technical Advisor, Customer Service, E-commerce,Web research

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelor of Science in Information Technology

Last Active

November 11th, 2024 (2 days ago)

Member Since

May 10th, 2021

Profile Description

I have over 9 years of work experience in the customer service field. I previously worked as a Technical Support Representative with a US & UK based client in a work-from-home set-up since the pandemic and wants to continue my career in a freelancing industry. I have worked with different companies based in the US and UK to assist customers via phone, and email which developed my proficiency with various CRM and customer service tools (e.g. Salesforce, OMS, Help Lightning, RIO, BIBA, etc.) and performing different tasks that greatly improved my communication, writing, technical, and problem-solving skills.
EXPERIENCE:
• Customer/Technical Support (Phone & Email)
• Writing email templates and macros for customer support
• Writing support articles for FAQ and Help Center
• Virtual/Customer Assistance tasks (e.g. setting up appointments, managing inbox and calendar, etc.)
• Identifies, investigates and researches problems to resolution or escalates to proper team to further isolate issue using appropriate escalation processes and procedures.
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
Preferred work schedule: Monday - Friday