Customer Service / Email / Chat / Lead Generation 

Overview

Looking for full-time work (9 hours/day)

at $4.00/hour ($792.00/month)

Bachelors degree

Last Active

January 7th, 2025 (63 days ago)

Member Since

April 30th, 2021

Profile Description

With two years of experience in social media customer service, primarily in e-commerce, I specialize in providing timely support on platforms like Facebook, Instagram, and via emails sent to Shopify. My role involves assisting clients and business owners in managing their tasks efficiently, making me a dependable and quick resource you can count on. 

Strengths and Skills

- E-commerce Customer Support: Proven ability to handle high-volume sales and provide exceptional before-and-after-sales support via email and live chat. 
- Order Processing: Experienced in managing order fulfillment and product updates on Shopify. 
- Customer Review Management: Skilled in handling feedback and maintaining a positive brand image. 
- Back Office Administration: Proficient in running the daily operations of an online store. 

Additional Skills

I can also contribute to digital marketing efforts, including: 
- Organic Social Media Management: Creating engaging posts for Facebook, Instagram, and Pinterest. 
- Community Management: Managing comments and interactions effectively. 
- Graphic Design: Utilizing Canva for image creation. 

Tools and Software

 I am comfortable using a variety of applications, including: 
- E-commerce Platforms: Shopify, AliExpress, Shopee, and Lazada. 
- Customer Support Tools: Zendesk, Freshdesk, and Freshchat. 
- Collaboration Software: Slack, Teams, and Google Drive. 
- SAP SD - SAP ERP: Knowledgeable in managing sales and distribution processes. 

Education

I hold a Bachelor of Science in Information Technology, which has equipped me with the technical skills to excel in e-commerce and customer service. 

I am a quick learner, responsible, and trustworthy, ready to support new e-commerce businesses or collaborate as part of an integrated team. Let’s work together to enhance customer experiences and drive success!