Team Lead/Virtual Assistant/CSR

Overview

Looking for full-time work (8 hours/day)

at $7.60/hour ($1,337.60/month)

Bachelors degree

Last Active

February 19th, 2025 (yesterday)

Member Since

April 29th, 2021

Profile Description

I specialize in various aspects of administrative tasks and team management, ranging from talent acquisition and onboarding to training and creating knowledge-based materials. 

*My role encompasses mapping out and implementing action plans, providing feedback and coaching, monitoring progress, and ensuring follow-through. 

*I also collaborate with different departments to enhance overall performance while maintaining a balance between cuUpgrade to see actual infomer satisfaction, business needs, and employee happiness. 

*As a work-in-progress Virtual Assistant, I am constantly learning, unlearning, and relearning to improve my skills every day. To help you achieve a better work-life balance, I offer the following services: 

Team Management:
*Provide coaching, feedback, and assistance in setting goals.
*Act as a subject matter expert to guide the team in implementing processes and offer effective recommendations for handling various issues.
*Support the team in delivering excellent outputs.
*Oversee processes and involve every teaUpgrade to see actual infomber in decision-making for business growth and improvement. 

Handling and Maintaining Reports:
*Develop tools for deep-dive analysis, such as refunds and returns tracking, to address business issues effectively.
*Resolve delivery and shipping conflicts and concerns.
*Manage returns and explore alternative options to reduce costs.
*Create knowledge-based and training materials to guide the team and ensure proper issue handling.
*Continuously update documents to incorporate new processes. 

Collaboration and Other Tasks:
*Foster a positive relationship with onshore clients and the warehouse team to align goals and exceed business objectives.
*Address negative product reviews and handle cuUpgrade to see actual infomer comments professionally. 

BPO - Operations Management:
*Leverage my extensive experience in the BPO industry, with over 3 years and 4 months in a contact center setting. Tools and Systems:
*Proficient in using Gorgias, Freshdesk, DIXA, Zendesk, Livechat, Facebook/Meta, Google Suite, and Microsoft Office 

Communication Platforms:
*Skilled in Slack, WhatsApp, Skype, and Microsoft Teams

By entrusting me with your administrative tasks, I will help alleviate your workload and enable you to achieve a better work-life balance.