Customer Service/VA/Transcriptionist

Overview

Looking for full-time work (8 hours/day)

at $7.95/hour ($1,400.01/month)

Associates degree

Last Active

January 15th, 2025 (today)

Member Since

August 10th, 2014

Profile Description

With over ten years of experience as a dedicated customer service representative, I have developed expertise in customer interaction, issue resolution, selling, and addressing diverse concerns. My ability to identify both immediate and underlying problems ensures effective solutions and customer satisfaction.Throughout my career in the BPO industry, I have worked with clients from the U.S., U.K., and Australia, enhancing my cross-cultural communication skills. Prior to this, I served as a Data Entry Specialist for a company managing U.S. accounts, honing my typing speed (40–50 wpm) and accuracy (95–98%). These foundational skills have significantly contributed to my success in subsequent roles.I am now seeking a long-term, remote position where I can apply my skills meaningfully. As a hardworking, detail-oriented individual, I take pride in delivering quality results, maintaining flexibility, and excelling under pressure. I thrive on navigating challenges with a positive, solution-driven mindset.Core Skills:Customer Service: Billing, customer relations, upselling, front desk support, order processingCommunication: Fluent English with strong verbal and written skillsTechnical Proficiency:Data entryTranscriptionZendesk, Salesforce, email supportGoogle Docs, Spreadsheets, Excel, and Microsoft Office basicsWordPress basicsDropbox and cloud-based toolsAdditional Knowledge: Basic HTML, CSS, SEO, and article writingPersonal Attributes:As a mother of two, I bring strong organizational skills, adaptability, and a goal-oriented mindset to everything I do. I welcome constructive feedback as a means to grow professionally and personally. My approach to work is grounded in professionalism, mutual respect, and a commitment to excellence.