As a detail-oriented and organized
individual, I take pride in completing assignments on time and with accuracy. I have had about ten years in the
Customer Service space as a Customer Service Representative and
Supervisor role, two years as a Virtual Assistant. I help business
owners, CEO and Founders focus on more critical aspects of their lives (such as
growing the business or regaining their personal time).
My responsibilities include but are not
limited to
Calendar management
Prepare and manage customer spreadsheets
Create PowerPoint presentations
Social media management
Create marketing materials (teasers, event
invitations, visual announcements, etc.)
Customer relations through processing customer inquiries via phone, chat, or
Data entry and audits and other related administrative tasks.
In the course of my career, I have been exposed to different tools, software, platforms, and systems such as Microsoft
Office & Google Applications in creating reports.
I am familiar with web tools such as Google Drive, GSuite, and Google apps.
I have a background in the following.
WordPress
Mailchimp
Abode Fireworks
Canva
I have used a General CRM like
Salesforce. I am also familiar with Qualtrics for evaluations, surveys
and data collection activities.
I use the following as mode of
communication
Zoom
MS Teams
Viber
Whatsapp
Hangout (now Google Meet)
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