EA/ VA/ CSR/ Phone Support/ Sales

Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

Bachelors Degree

Last Active

December 20th, 2024 (today)

Member Since

April 21st, 2021

Profile Description

As a freelance virtual executive assistant, office manager, and sales consultant, I bring a wealth of expertise encompassing diverse tasks. My proficiency extends to providing comprehensive phone, email, and chat support; adeptly managing administrative duties; facilitating sales and accounting processes; ensuring optimal customer retention; skillfully handling social media management and copywriting; proficiently managing scheduling; and assisting executives and staff with various projects. 

With over a decade of experience as a customer service professional in the BPO/call center industry, I have successfully navigated international accounts through phone calls, texts, chats, and emails. My adept handling of client concerns involves thorough research, strategic scheduling, meticulous analysis, efficient data entry, and meticulous documentation updates, ensuring effective issue resolution and client satisfaction. 

= Skills = 
· Computer Literacy · CRM and Software Familiarity · Project Management · Hospitality Management · Decision-Making · Problem Solving · Professional Phone Skills · Sales Operations · Customer Support · Negotiation · Accounting · Confidentiality · English Proficiency · Analytical Skills · Client Services · Communication Skills · Interpersonal Skills · Initiative · Team player · Easily Adaptable 

= Accounts Handled = 
· Inbound and Outbound Customer Service and Sales · Financial Software · Credit Cards · Bank Retail Services · Technical Support · Telecommunications · Mortgage · Healthcare · Collections ·Retentions ·KYC ·Compliance · Warranties · Airline Ticketing · Hotel Reservation · ISP · Food and Beverage 

= Application / Tool / Software Used = 
Microsoft Suite 
MS Office 
Google Workspace 
Google Earth 
DOS and web-based 
CRMs 
Knowledge-base Tools 
QuickBooks 
Citrix 
Salesforce 
Trello 
The Customer Factor
Avaya
Slack 
Admin Panel 
RingCentral 
Text Magic
Jira
Five9
Canva 
PicsArt 
PictoryAi
Lumen5
Descript
ChatGPT
Nice Job
Thumbtack
Responsibid
Yelp 
NextDoor 
Home Advisor
Angi's List 
LastPass 
Outlook
Calendly
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Loom 
Vocaroo 
Zoom 
Teams <8efe80624d780eba0c6493ec45140364>Skype 
WeChat <8efe80624d780eba0c6493ec45140364>Telegram <8efe80624d780eba0c6493ec45140364>Facebook 
Meta Suite
YouTube 
Instagram 
LinkedIn 
Pinterest 
Rippling 
PayPal
NetSuite
Confluence
TikTok
Basecamp