Virtual Assistant/ Customer service

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

February 15th, 2025 (yesterday)

Member Since

April 19th, 2021

Profile Description

Hello! I’m Upgrade to see actual info, a dedicated and hard-working virtual assistant with extensive experience in email management, CRM/AMS/CMS systems, and real-time task management. Known for my optimistic outlook, fast learning ability, and honesty, I excel in both independent and team settings. My goal is to deliver top-quality results and streamline your operations with a proactive and adaptable approach.
What I Offer:

Email Management: Expertly manage and organize your email correspondence to ensure prompt responses and efficient communication.
AMS/CRM/CMS Management: Proficient in handling insurance management systems like Hawksoft, Podium, and InsuredMine, ensuring smooth operation and data accuracy.
Real-Time Task Management: Efficiently track and manage tasks in real-time to meet deadlines and achieve project goals.
Data Entry: Accurate data entry with a typing speed of 40 WPM and 90?curacy, ensuring error-free documentation and records.
Online Research: Conduct detailed and insightful online research to support various business needs.
Insurance Quoting (Home and Auto): Provide precise home and auto insurance quotes to enhance client service and support.
Call Monitoring (Quality Analyst Tasks): Monitor calls to maintain high-quality standards and compliance.
Skills & Tools:

Email Management: Efficient handling and organization of email communication.
AMS/CRM/CMS Management: Experience with Hawksoft, Podium, MyCoverageInfo, and InsuredMine.
Real-Time Task Management: Effective task tracking and management.
Data Entry: Typing speed of 40 WPM with 90?curacy.
Online Research: In-depth research capabilities for diverse needs.
Insurance Quoting: Expertise in home and auto insurance quoting.
Call Monitoring: Quality assurance through call monitoring.
Applications & Tools I Use:
Google Docs & Google Sheets: For document creation and data management.
Microsoft Excel & Microsoft Word: For advanced data handling and document preparation.
Outlook: For email and calendar management.
Softphone (Avaya and Lightspeed): For clear and efficient communication.
Canva: For creating engaging graphics and presentations.
Amazon, Facebook, Pinterest, Instagram: For social media management and online research.
PL Rater: For accurate personal lines insurance quoting.
Podium, MyCoverageInfo, InsuredMine: For managing client information and insurance processes.
Why Work With Me:
Dedicated & Hard-Working: I approach every project with commitment and a strong work ethic, ensuring high-quality outcomes.
Optimistic & Honest: My positive attitude and honesty foster a collaborative and transparent working relationship.
Fast Learner: I quickly adapt to new tools and processes, ensuring a smooth transition and effective performance.
Independent & Team Player: Whether working independently or as part of a team, I bring flexibility and reliability to every task.
If you’re looking for a versatile virtual assistant who can handle a wide range of tasks with dedication and efficiency, I’d love to connect with you! Let’s discuss how I can contribute to your success and help streamline your operations.
Feel free to reach out with any questions or to discuss your project. I look forward to working with you!