Customer service

Overview

Looking for part-time work (6 hours/day)

at $6.00/hour ($792.00/month)

Not Specified

Last Active

November 17th, 2024 (yesterday)

Member Since

April 19th, 2021

Profile Description

???? Overview
Hi there! You can call me Upgrade to see actual info. I’m a versatile, results-driven professional with over 7 years of experience in customer service, cold calling, appointment setting, and virtual assistance. I pride myself on my ability to adapt quickly, communicate effectively, and provide exceptional service that not only meets but exceeds client expectations. If you're looking for someone who is organized, efficient, and passionate about helping businesses grow, I’m here to assist!
???? What I Can Do For You:
???? Customer Service:
???? Handle inbound and outbound customer inquiries via phone, email, or live chat.
???? Resolve issues, troubleshoot problems, and ensure customers have a positive experience.
???? Sending invoices, process payments, provide product information, and address concerns with professionalism and empathy.
???? Use CRM tools like GHL, Salesforce, Customerly, and Custom-Built Systems to track customer interactions.
???? Cold Calling:
????Conduct outbound calls to prospects to generate leads, qualify potential clients, or promote services/products.
???? Overcome objections and handle rejections with a positive attitude.
???? Build rapport quickly and move conversations toward setting appointments or closing sales.
???? Maintain accurate call logs and follow up with leads in a timely manner.
????? Appointment Setting:
?? Schedule meetings or calls with potential clients on behalf of your business or team.
?? Send reminders and confirmations to ensure high attendance rates.
?? Work with calendars and scheduling tools (Google Calendar, Calendly, etc.) to manage appointments seamlessly.
?? Coordinate with different departments to ensure all meeting details are prepared in advance.
???? Virtual Assistance:
???? Handle email communications, organize documents, and oversee the management of automated workflows.
???? Schedule appointments, coordinate meetings, and handle travel arrangements.
???? Assist with data entry, research, document preparation, and other administrative tasks.
???? Proficient in tools such as Microsoft Office Suite, Google Workspace, 8x8, and Slack.
???? Why Work With Me?
? Excellent Communication Skills:
Whether it’s over the phone, via email, or through chat, I’m skilled at adjusting my tone and language to fit the situation, ensuring your customers feel valued.
? Proven Cold Calling Success:
I’ve successfully generated leads and set appointments through cold calling campaigns in various industries. I’m not afraid of rejection and know how to turn a “no” into an opportunity.
? Organized & Reliable:
As a virtual assistant, I’m incredibly organized and can help streamline your workflow. I’m great at multitasking and meeting deadlines, ensuring everything runs smoothly without the need for micromanagement.
? Customer-Focused:
My top priority is to create positive experiences for your customers, which leads to higher satisfaction, repeat business, and positive reviews.
? Tech-Savvy:
Familiar with a variety of CRM, communication, and project management tools, including GHL, Customerly, Salesforce, Custom-Built Systems, and Google Suite. I'm adaptable and can quickly learn new tools if necessary.
???? Industries I've Worked With:
???? BPO: Managed customer interactions, provided technical support, handled sales, and delivered effective solutions across various client accounts.
? E-commerce: Conducted cold calling, generated leads, scheduled appointments, and closed deals to drive revenue.
???? Credit Repair: Delivered customer support, managed a team, conducted training sessions, reached out to agency owners, oversaw invoicing and payments, contributed to process optimization, handled a Lead Nurturing Automated Workflow and onboarded new clients.
???? Investment: Led cold calling, generated leads, set appointments, and qualified prospects for investment opportunities in precious metals.
???? Let’s Work Together!
I’m excited to help you grow your business by providing the support you need to succeed. Whether it’s answering customer queries, generating leads, or keeping your schedule organized, I’m ready to get started.
Feel free to send me a message, and let’s discuss how I can make your life easier and your business more efficient!
???? Skills:
?? Customer Support (Phone, Email, Chat)
?? Cold Calling & Lead Generation
?? Appointment Scheduling (Google Calendar, Calendly, etc.)
?? CRM Software (GHL, Customerly, Salesforce, Custom-Built Systems)
?? Virtual Assistance (Email Management, Data Entry, Admin Tasks)
?? Strong Communication & Problem-Solving