Overview
Hi there! You can call me
What I Can Do For You:
>> Customer Service:
••• Handle inbound and outbound customer inquiries via phone,
••• Resolve issues, troubleshoot problems, and ensure customers have a positive experience.
••• Sending invoices, processing payments, providing product information, and addressing concerns with professionalism and empathy.
••• Use CRM tools like GHL, Salesforce, Customerly, and Custom-Built Systems to track customer interactions.
>> Cold Calling:
••• Conduct outbound calls to prospects to generate leads, qualify potential clients, or promote services/products.
••• Overcome objections and handle rejections with a positive attitude.
••• Build rapport quickly and move conversations toward setting appointments or closing sales.
••• Maintain accurate call logs and follow up with leads promptly.
>> Appointment Setting:
••• Schedule meetings or calls with potential clients on behalf of your business or team.
••• Send reminders and confirmations to ensure high attendance rates.
••• Work with calendars and scheduling tools (Google Calendar, Calendly, etc.) to manage appointments seamlessly.
••• Coordinate with different departments to ensure all meeting details are prepared.
>> Virtual Assistance:
••• Handle
••• Schedule appointments, coordinate meetings, and handle travel arrangements.
••• Assist with data entry, research, document preparation, and other administrative tasks.
••• Proficient in tools such as Microsoft Office Suite, Google Workspace, 8x8, and Slack.
Why Work With Me?
** Excellent Communication Skills
Whether it’s over the phone, via
** Proven Cold Calling Success
I’ve successfully generated leads and set appointments through cold calling campaigns in various industries. I’m not afraid of rejection and know how to turn a “no” into an opportunity.
** Organized & Reliable
As a virtual assistant, I’m incredibly organized and can help streamline your workflow. I’m great at multitasking and meeting deadlines, ensuring everything runs smoothly without the need for micromanagement.
** Customer-Focused
My top priority is to create positive experiences for your customers, which leads to higher satisfaction, repeat business, and positive reviews.
** Tech-Savvy
Familiar with a variety of CRM, communication, and project management tools, including GHL, Customerly, Salesforce, Custom-Built Systems, and Google Suite. I'm adaptable and can quickly learn new tools if necessary.
Industries I've Worked With:
** BPO
Managed customer interactions, provided technical support, handled sales, and delivered effective solutions across various client accounts.
** E-commerce
Conducted cold calling, generated leads, scheduled appointments, and closed deals to drive revenue.
** Credit Repair
Delivered customer support, managed a team, conducted training sessions, reached out to agency owners, oversaw invoicing and payments, contributed to process optimization, handled a Lead Nurturing Automated Workflow, and onboarded new clients.
** Investment
Led cold calling, generated leads, set appointments, and qualified prospects for investment opportunities in precious metals.
Let’s Work Together!
I’m excited to help you grow your business by providing the support you need to succeed. Whether it’s answering customer queries, generating leads, or keeping your schedule organized, I’m ready to get started.
Feel free to send me a message, and let’s discuss how I can make your life easier and your business more efficient!
Skills:
+ Customer Support (Phone,
+ Cold Calling & Lead Generation
+ Appointment Scheduling (Google Calendar, Calendly, etc.)
+ CRM Software (GHL, Customerly, Salesforce, Custom-Built Systems)
+ Virtual Assistance
+ Strong Communication & Problem-Solving
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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