Amazon Seller, Vendor and Customer Service Expert

Overview

Looking for full-time work (8 hours/day)

at $9.90/hour ($1,742.40/month)

Bachelors degree

Last Active

November 19th, 2024 (5 days ago)

Member Since

April 17th, 2021

Profile Description

A detail-oriented customer service advocate with experience in providing exceptional support ensuring projects are completed on time and with extreme confidentiality. Strive in a fast-paced, virtual environment.

Handles full account management proactively including account health checking, full initial audits of products or brands 
Do keyword research and track the rankings of each keyword.
Manage all the back-end tasks needed to fully managed the account  including shipment creation and Amazon Posting Listing creation in bulk via feed file and fixing all catalog issues • Trained in handling returns and refunds concerns
• Trained in assisting customers with A-Z claims
• Trained in handling missing, lost, and damaged packages/ deliveries
• Assist customers in contacting sellers for any issues about Third Party orders
• Assist customers in issues related to product reviews and seller feedbacks
• Trained to handles issues on deliveries shipped by Amazon Logistics and other Amazon Partnered Carriers
• Trained for Merchant and Marketplace Support, Fulfilled by Amazon issues and Catalog and Feeds issues
• Trained to handle FBA shipments issues, manage FBA orders, FBA Fees Calculation and FBA Inventory
• Assists sellers on issues related to refunds, reimbursement, and payments
• Familiar with all types of FBA Reports and any FBA related concerns
• Assist sellers in issues related to listings, buy box, detail page information, and troubleshooting
• Well trained with uploading bulk listings and fixing errors
• Familiar with managing inventory and handle concerns about listing creation, errors, and optimization
• Trained to handle issues about creating and managing promotions, campaign ads, and Amazon Brand Registry
• Assist sellers in handling Seller Performance issues.
• Proficient in Microsoft Office, POS Systems
• Bilingual (English/Korean)
• Excellent writing and communication skills
• Adapt new concepts quickly while working under pressure
• Work well without further supervision
• Skilled at conflict resolution
• Ability to work in a team
• Ability to effectively manage time and prioritize tasks
• Customer Service
• Email / Chat / Phone Support
• Admin AssisUpgrade to see actual infoce / Data Entry
• Email Management
• Documentation and control
• Proficient computer skills