Customer Service Champion | Team Leader

Customer Service Champion | Team Leader | Supervisor

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $13.50/hour ($2,376.00/month)

Bachelors degree

Last Active

November 1st, 2024 (9 days ago)

Member Since

July 29th, 2014

Profile Description

Been in the BPO industry since 2009 which gave me a lot of exposure and opportunities in terms of Customer Service, Technical Support and Sales for Phone, Chat, and Email Support.

As a Team Leader and Supervisor, this exposed me to People Management which mainly involves Coaching on behaviors and Mentoring in terms of skills. I also had the opportunity to train and upskill teammates and co-leaders.

Business-wise, this also allowed me to learn how the BPO industry works along with planning, recruitment, process implementation, process improvement plan, Quality assurance, data analyzation, and utilization.

I was also able to get myself engaged with the clients I work with and provide my own insights to help with improvements in terms of process, policies, and performance.

As a Virtual Assistant, I was able to put my experience into good use especially in terms of learning new applications, systems, and being assigned to different roles in a company.