Service Desk Technical Support /Certified Salesforce Admin

Overview

Looking for full-time work (8 hours/day)

at $5.68/hour ($1,000.00/month)

Associates degree

Last Active

March 26th, 2025 (yesterday)

Member Since

April 12th, 2021

Profile Description

Experienced Technical Support Specialist | System Administration | Service Desk Analyst
I am a Technical Support Professional with over a decade of experience in troubleshooting, system administration, and customer support. I specialize in POS system support, iUpgrade to see actual info management, and CRM administration, ensuring seamless business operations through efficient issue resolution and process optimization.
Currently, I work as a Service Desk Analyst supporting POS systems, providing remote diagnostics, troubleshooting, and process guidance to end-users and field technicians. I am also a Salesforce Certified Advanced Administrator, with experience in CRM system configuration, user management, automation workflows, and data integrity maintenance.
Core Competencies:
- Technical Support & Troubleshooting – Diagnosing and resolving hardware, software, and network-related issues.

- POS System Administration – Supporting store managers and franchisees with system functionality, updates, and error resolution.

- CRM Management (Salesforce Advanced Admin Certified) – Configuring user roles, permissions, automation workflows, and data optimization.

- IUpgrade to see actual info & Service Management – Monitoring ticket escalations, ensuring SLA compliance, and providing timely resolutions.

- Process Improvement & Documentation – Identifying system inefficiencies and implementing workflow optimizations.

- Team Support & Knowledge Sharing – Assisting colleagues with technical inquiries, fostering a knowledge-sharing environment.
I take pride in my strong problem-solving skills, analytical mindset, and ability to communicate complex technical issues in an easy-to-understand manner. My goal is to continuously enhance system reliability, optimize technical processes, and provide exceptional support to both customers and internal teams.