Customer Service Associate

- Reviews profiles that need keen moderation - Watch and flag indecent contents - Escalate to HQ on profiles that have high risk warning signs - Warn users/members of social media platforms when they continue to post indecent, unacceptable content or illegal information that is against the rules and regulations - General content management, email support, and regulation tasks

General Virtual Administrative Assistant / Executive Assistant

- Cold calling using Digsy CRM tool with Telus mobile Application on phone to contact existing and potential clients. - Follow up with clients to update the database with their latest information. - Qualify and book appointments with our agents. - CRM management and update - Digsy CRM

•We ensure that each replied case from the previous day should be responded to as it is our top priority because we dont want to make the users wait longer. •We review each case and research on what we can do to help the users with their concern. •Each cases are different and revolve around the social media platform, may it be problems on the web or the application. We always acknowledge the concern first before going on to the next steps. •We try to replicate a case on our own desktop or mobile phone to thoroughly understand on our end what they are encountering so that we can assist them properly. •We clarify or probe more when a concern is confusing or unclear. •We do not tolerate verbally abusive users who do not have any nice things to say, we politely reprimend and remind them of our rules and regulations. •We promptly respond to each case and provide direct links on the social media platforms help center for articles that can provide more information, insructions and guide to resolve specific concerns. •We accept feedback and criticism as we welcome innovative ways to improve and grow.