Customer Support and Freight Logistics Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 8th, 2024 (44 days ago)

Member Since

April 8th, 2021

Profile Description

I am a dedicated professional with over three years of experience in both customer chat support and freight logistics coordination. In my role as a Chat Support Specialist, I excelled at providing quick and effective solutions to customer issues while maintaining high satisfaction ratings. My ability to handle multiple inquiries simultaneously and resolve disputes showcases my strong communication and problem-solving Upgrade to see actual info freight logistics, I have coordinated deliveries, managed dispatch operations, and ensured cost-effective and timely shipments for carriers and customers. My experience in track and trace, third-party logistics, and process optimization allows me to contribute to efficient operations. I am adaptable, detail-oriented, and committed to delivering exceptional results across both industries.

Top Skills

Customer Support » Chat Support

Experience: 1 - 2 years

Customer Support » Sales Support » Food Service

Experience: 1 - 2 years

E-Commerce » Logistics Coordination

Experience: 2 - 5 years

Managed end-to-end freight operations, coordinating shipments and ensuring timely deliveries while optimizing routes and minimizing costs. Liaised with carriers, customers, and vendors to track shipments, resolve issues, and provide updates, enhancing customer satisfaction and trust. Prepared and maintained accurate shipping documentation, including bills of lading, invoices, and customs paperwork, ensuring compliance with regulations. Analyzed logistics data to identify trends and improve operational efficiency, resulting in a [specific percentage]% reduction in shipping costs. Collaborated with cross-functional teams to streamline processes and implement best practices, contributing to a more efficient supply chain.