Dedicated Ecom/Shopify & Customer Service / VA Professional

Overview

Looking for full-time work (8 hours/day)

at $10.30/hour ($1,812.80/month)

Bachelors degree

Last Active

February 3rd, 2025 (6 days ago)

Member Since

April 5th, 2021

Profile Description

Experienced Shopify CSR/VA | 8 Years in Customer Service Excellence

Are you looking for a highly skilled and reliable Ecom/Shopify Customer Service Representative and Virtual Assistant? With 8 years of experience in the customer service industry, I bring a wealth of expertise to ensure your customers receive top-notch support and your Company/Shopify store operates seamlessly.

Customer Service Expertise:
-8 years of experience providing exceptional customer service across various platforms.
-Proficient in handling customer inquiries, resolving issues, and ensuring customer satisfaction through calls, chat, and email.
-Strong listening and communication skills, ensuring clear and empathetic interactions.

Shopify VA Skills:
-Expert in product uploads, ensuring your store's inventory is always up-to-date.
-Skilled in updating product details, prices, and stock levels with accuracy and attention to detail.
-Proficient in managing customer inquiries and concerns related to orders, products, and store policies.

Key Strengths:
-Accuracy & Attention to Detail: Meticulous in managing product information and ensuring data accuracy.
-Multi-tasking & Problem-solving: Efficient in handling multiple tasks simultaneously while providing effective solutions to customer issues.
-Analytical Skills: Ability to analyze customer needs and feedback to improve service delivery and store operations.

Additional Shopify Skills:
-Order processing and fulfillment coordination.
-Refunds, returns, and exchange management.
-Basic store management, including handling payment gateways, discount codes, and promotions.

I am dedicated to helping your Company / Ecom/Shopify store thrive by delivering exceptional customer service and ensuring all backend operations are smooth and efficient. Let's work together to elevate your business!