Content Moderator, Executive, Sales & Admin Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 20th, 2024 (yesterday)

Member Since

April 5th, 2021

Profile Description

Trustworthy person with more than 19 years of practical experience in corporate and business world with dedication, commitment and strong work ethic. Self motivated and result driven, aiming to consistently provide first-class performance results in line with tight targets and deadlines.

Trained on bookkeeping and QuickBooks 

Proficient with the below software / systems: 
SAP / ERP
Google Suite
CRM - Salesforce
MS Excel
MS Word
MS Power point
CMS-Cloud
Chabad-One
Chabad-Suite
Knowledgeable in using Zoom, Skype and other virtual collaboration tools

WORK HISTORY:

March 2022 – May 2024
CONTENT MODERATOR
TaskUs Incorporated – Alangilan, Batangas City, Philippines
-Acts as first line of defense by screening and reviewing UGC (User Generated Content)  and NON UGC cases based on established policies and guidelines provided by the client
-Reviews CM1 moderations and ensures that correct recommendation is provided per case and escalate to CM2 contents that meet criteria for escalation
-Moderate and review CSAM (Child Sexual Abuse Materials)  cases and exercise caution and proper judgment for edgy cases and make appropriate recommendations to client
-Acts as a POC (Point of Contact) in the team and assist fellow team mates in any request, queries or concerns that they might have in relation to the assigned work

November 2021 - January 2022
HEALTH CARE ADVOCATE (UHC) / Seasonal Account
TTEC Holdings, Incorporated -  Level 2 and 3 Robinsons Place, Lipa, 4217 Batangas
-Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
-Provided excellent customer support and guidance while dealing with complex complaints related to health care insurance and offering an empathetic approach to maintain loyal customer relationships.
-Addressed and resolved customer service inquiries quickly and accurately over phone
-Built rapport with customers through courteous and professional communications.
-Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

November 2014 – January 2021
BRANCH PLANNER / ADMIN & SALES COORDINATOR
NAZIH TRADING CO. LLC - Ras Al Khaimah, United Arab Emirates
-Facilitates sales order through SAP system and monitors and ensure that the orders are delivered on time to customers
-Facilitates inter branch request of items or any materials deemed necessary
-Ordering of items for both Retail & BP Division
-Ensure that all SKU from all brands are available at any time through all outlets
-Monitors the MSL of both Retail & BP Division
-Responsible for the Purchase forecast of all brands per month, per year
-Analyze sales and stock reports for better & accurate purchase planning
-Monitors stock movement & ageing items in the branch and suggest promotions, activities to liquidate the ageing items if any
-Monitors and responsible for reports / complaints of damage, not in good condition items received from supplier or other branches
-Responsible for reports of discrepancy of items received in store against issued quantity & quality issues of items received
-Monitors any New Product introduced in the market, sales movement and customer feedback
-Ensures timely and accurate receiving of -ordered items in the warehouse / store
-Process inter-branch requests for non-available / shortage stocks in BP & Retail Division
-Prepares quotations for customers and provide product info as per request and other product / item related concerns
-Prepares and monitors timekeeping reports for all employees in the branch for payroll
-Prepares product quotations, sales orders and product returns
-Assist sales team for any work deemed necessary
-Performs any admin related works
Submits monthly reports on stock and admin related matters to Head Office

July 2008 – October 2014
SECRETARY / PURCHASING & INVENTORY IN-CHARGE
NAZIH TRADING CO. LLC - Ras Al Khaimah, United Arab Emirates
-Answer inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams.
-Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
-Maintain organized filing system documenting business operations.
-Safekeeping of 201 and other confidential files
-Document and share weekly meeting minutes
-Prepares timekeeping records for payroll
-Dealing with confidential and sensitive data and appropriately maintained records.
-Invoicing of sales orders
-Facilitates sales orders and product returns
-Makes product quotations and assist inquiries regarding products, prices and stock availability
-Acts as logistics - in – charge to facilitate and schedule deliveries and other logistics concerns
-Acts as inventory controller - monitors stock movement / stock availability and makes sure that all items per brand are available
-Coordinate inter branch requests / transfers of stock whenever needed
-Acts as purchase executive - ordering of items through ERP system
-Assist sales team for any admin related works, inquiries and concerns

February 2006 - June 2008
HR STAFF/PERSONNEL ASSISTANT/HRD-IN-CHARGE
DRANIX DISTRIBUTORS INCORPORATED (Assigned in Cebu, Bicol & Lucena Branches)
HIRING/ONBOARDING:
-Join job fairs, scouts and calls for potential applicants
-Schedules and conducts examinations of applicants
-Conducts interview with applicants
-Conducts orientation and facilitate proper on boarding of newly hired employees
-Facilitate performance appraisal of employees
PAYROLL:
-Collection and checking of all DTR's
-Tabulation of the oveUpgrade to see actual info time of the employees
-Tabulate government dues (SSS/ Philhealth /HDMF/BIR Taxes)
-Payroll processing
-Preparing and releasing of pay slips
-Facilitates bank account opening and releasing of salaries for non atm employees
REPORTS:
-Prepares and submit monthly and quarterly reports of contribution/premiums to ---SSS/PHILHEALTH/HDMF/BIR
-Prepares ALPHALISTING for BIR (annual)
-Prepares facilitate employees' loans (sss / hdmf )
ADMINSTRATIVE:
-Processing of atm cards for new employees
-Prepares personnel appointment
-Conduct administrative investigations, prepares memo for erring employees
-Monitors the attendance, personnel leaves and tardiness report of employees
-Other administrative works deemed necessary

July 2005 – February 2006
CASHIER /CHECKER
GAISANO SOUTH GROUP OF COMPANIES – Lapu - Lapu City, Cebu
-Processing payments from customers (cash/credit cards)
-Ensure that payments received are exact against the bill
-Ensure that credit cards are genuine
-Check items if in good condition and no damages before releasing to customers
-Maintain excellent customer service
-Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.