Zara
Virtual Assistant / Customer Service Representative
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.00/hour ($704.00/month)
Bachelors degree
Last Active
October 28th, 2024 (18 days ago)
Member Since
April 3rd, 2021
Profile Description
I have worked as a Customer Service Representative for more than five years. Here are my skills and responsibilities:
• I am well prepared 15 minutes before my shift starts to have still the time to read updates and information.
• Answering incoming calls, outgoing calls, chatting, and sending
• I help customers with the website, payroll, and setting an appointment, and I know how to do escalation.
• I make sure that I provide the correct information my customer needs, thus providing quality service exceeding the customer's expectations. I also generate reports for the team.
• I am patient, friendly, and polite to show that I put myself in the shoes of my customer.
• Every call and chat is essential to me, and I can work well with my supervisor and teammates.
• Hitting SLA is excellent and what I am aiming for.
• Aside from Customer Service, I was also a Lead Generation Specialist and Transcriptionist, Blog Writer, and Infographics Designer.
I was awarded the "Best Inbound Agent" in 2016 and the "Superstar Award for Outbound" in 2019.
I also like joining training to gain more knowledge. I have attended and received a Certificate of Completion from the training of "The 7 Habits of Highly Effective People", "Understanding and Developing Emotional Intelligence," and " Creative Writing."
I believe that I will grow once your company grows. I will do my very best in the job you will assign me.
Top Skills
Other Skills
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Mangaldan, Pangasinan
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 18%
- Influence: 37%
- Steadiness: 28%
- Compliance: 18%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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Podcast (The Marketing Secrets Show)
Russell Brunson, host of The Marketing Secrets Show Podcast has me telling my story and sharing how I started outsourcing when I was at Lake Powell. Have a listen to our conversion and hopefully, be inspired.
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