- Manage daily tasks of the team.
- Create tickets to be assigned to each member of the team.
- Gather requirements from the clients to ensure that all task details are complete.
- Follow up tasks from the tea
- Perform QA testing on features of the system.
- Send bug reports to the engineering team
- Assisting customers in identifying, assessing, and resolving issues.
- Responding to customer inquiry via phone call, chat, or
- Ensuring customer requests are handled in an appropriate and timely manner.
- Provide information about the company’s products.
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Customer Service Representative/Technical Support Representative | Virtual Assistant | Data Entry | Office & Admin Virtual Assistant | Professional Services | Assistant Project Manager
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
SEE MORE REAL RESULTS“We'll definitely continue to hire people using Onlinejobs because it has taken our agency to the next level”
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Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.