I was trained to handle both inbound calls/outbound calls and live chat. I have also handled escalation calls for Amazon Retail. I was also trained for a Team Leader position and handled my team. I have been working as an Answering Service Agent for various law firms, doctors' offices, etc., for 3 years now.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.