More than 13 years of amazing experience in customer service

Overview

Looking for part-time work (6 hours/day)

at $4.00/hour ($528.00/month)

college

Last Active

November 8th, 2024 (5 days ago)

Member Since

March 15th, 2021

Profile Description

14 years of amazing work experience in the BPO industry


I started my BPO career way back 2008 as an outbound telesales advisor promoting postpaid long distance service to filipino workers living in the US.

I shifted to customer service advisor on August 2009 handling international telco account until 2017. I have received dozens of rewards and recognition as an advisor helping me build a strong background prior to becoming a subject matter expert.

received multiple awards for being a top advisor.

Awards received:
Concentrix rockstar award
Extra mile award

I got promoted as a SUBJECT MATTER EXPERT on September 2017 and dUpgrade to see actual info to level up my career as a Team leader last February 2020.

Awards received:
top SME

I have strong background in customer service field and got the chance to experience inbound/outbound sales team manager handling maximum of 21 advisor under my supervision.

Awards received:
Top team leader of the month
Concentrix culture Hero

Senior Employee Engagement Specialist** - Alorica
July 2022 - July 2023
Led initiatives to monitor and analyze program attrition data, resulting in the creation of data-driven recommendations that led to a significant reduction in attrition rates.
- Collaborated with cross-functional teams to implement employee engagement strategies, contributing to a positive work environment and increased employee retention.
- Played a key role in improving employee morale through innovative engagement programs and initiatives.