Team Leader

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

December 2nd, 2024 (today)

Member Since

March 14th, 2021

Profile Description

Team Leader
? Plans, organizes and controls daily operations for Provider Enrollment and Account Receivable transactions for the patients and clients.
? Provides expertise and/or general claims support to teams in reviewing, researching, negotiating, investigating, processing and adjusting claims.
? Establish team performance standards and coach individual employee performance to meet and exceed production, attendance and quality metrics.
? Managed daily operations, daily schedules and weekly team meetings to ensure goals were exceeded or met.
? Conduct and coordinate training for the new employee acquisitions, encouraging growth in productivity and reduction in errors.
? Support team employee engagement and continually working to meet and/or improve vital signs results.
Quality Analyst
? Responsible for monitoring in an objective fashion of all customer contact points.
? Responsible for reporting all behaviour that does not conform to the quality standards set by the company and the account management.
? Provides and implement reports to establish patterns and trends of quality issues as they may arise.
? Works with Operations as an auditor as well as regulator of quality issues.
? Provides coaching tips and materials to Operations to enhance product knowledge, system navigation and soft skills.
? Conducts product specific coaching sessions with the agents regarding trends and quality.
? Provides updated, accurate and timely reports as required to the Team Lead/Manager.
? Follows other tasks and/or offline tasks assigned by the Team Lead/Manager.
Account Coordinator
? Act as a liaison between clients and processing staff, based on the tasks listed on the Client
Assistance Log and requests received from the client. This may include meetings with clients
? Act as a liaison between patients and our customer service team, based on the tasks listed on the
Customer Service Log and requests received from the client
? Review rejections, denials, and A/R reports and communicate denial and/or non-payment trends to
Management
? Process refunds for client accounts as appropriate
? Handle daily correspondence and requests for information from insurance companies and patients
? Handles Collection Reports, Credit Balance Reports, Bad Debt Reports and suspense accounts
? Ensure that deposit logs are balanced
? Maintain insurance master file per requests received from the client
? Perform other duties as assigned and directed
? Consistently achieve goals for total client A/R, Days in A/R, and old account collection