VA| Customer Service Specialist | Executive Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

January 28th, 2025 (8 days ago)

Member Since

March 13th, 2021

Profile Description

I am a reliable and resourceful virtual assistant with over five years of experience in customer service and executive/admin support. I specialize in providing exceptional chat and email support, handling refunds, tracking deliveries, and resolving customer issues for clients in the US, Australia, and Canada. I am proficient in CRM platforms like Zendesk, Gorgias, Shopify, and a variety of other tools to ensure seamless client interactions and task management.
My strengths lie in my ability to effectively communicate, problem-solve, and multitask under high-pressure situations, ensuring customer satisfaction and maintaining a positive brand reputation. I have a proven track record of exceeding performance metrics, such as consistently maintaining over 105% KPI achievement and being recognized as a top-performing agent.
Skills & Strengths:- Customer Service (Phone, Email & Chat Support)- CRM Platforms (Zendesk, Gorgias, Shopify)- Administrative Assistance (Executive Assistance)- Order Management & Tracking- Conflict Resolution & Problem-Solving- Time Management & Organization- High-Level Communication & Active Listening
Key Accomplishments:- Consistently ranked as a top agent, achieving 105.9% KPI performance in 2022.- Closed a record 150 tickets in a single day.- Awarded Top Agent of the Year in both 2019 andUpgrade to see actual info.
I am eager to bring my expertise to your business, ensuring excellent service and efficient operations. Let's collaborate to help your business thrive!