Expert Customer Service | Junior Media Buyer.

Overview

Looking for part-time work (4 hours/day)

at $8.00/hour ($704.00/month)

Bachelors degree

Last Active

September 28th, 2024 (2 days ago)

Member Since

March 12th, 2021

Profile Description

I handled variety of tasks in Bluecross Blueshield of California and an Insulin Pump in Medtronic company:
• Inbound and Outbound calls.
• Discussing their health insurance coverage over the phone, that includes their out of pocket.
• Accepting their due payment over the phone.
• Processing claims
• Setting an appointment with their doctor(s).
• Finding in-network providers and hospitals near to her place.
• Data Entry and Documentation.
• Prescription refills from the pharmacy.
• Doing a follow-up phone calls for them, to remind them with their appointment.
• Leadership as I was promoted as a Team Leader.

Top Skills

Customer Support » Healthcare

Experience: 5 - 10 years

I've been in BPO industry for more than 10 years up until now, and my goal is to help the company in terms of revenue and build trust with all the patients. I've mastered handling strong customer service, problem solving, clinical expertise, critical thinking, a fast learner, claims concerns, and technology proficiency.