Mark
Experienced Customer Service PRO | MedVA & Scribe
Verified
With Timeproof
Overview
Looking for full-time work (12 hours/day)
at $5.00/hour ($1,320.00/month)
Bachelors degree
Last Active
November 11th, 2024 (2 days ago)
Member Since
March 7th, 2021
Profile Description
Results-driven customer care professional with 6 years of experience in the BPO industry, specializing in providing exceptional service, technical support, and team
Excellent verbal and written communication skills, with a customer-centric approach.Strong technical knowledge and ability to troubleshoot phone-related technical issues effectively.Exceptional problem-solving abilities, demonstrated through comprehensive research and analysis.Proven leadership skills, empowering tea
Top Skills
E-Commerce » Ebay » Customer Support
Experience: 1 - 2 years
Professional Services » Management Services » Bpo Operations Management
Experience: 1 - 2 years
Results-driven customer care professional with 6 years of experience in the BPO industry, specializing in providing exceptional service, technical support, and team leadership. Seeking a challenging role where I can leverage my strong communication skills, technical expertise, and passion for fostering career growth to drive customer satisfaction and contribute to the success of the organization.
Professional Services » Management Services » Customer Support Management
Experience: 2 - 5 years
Other Skills
Customer Support » Email Support
Experience: 1 - 2 years
Customer Support » Chat Support
Experience: Less than 6 months
Worked as a Customer Service Representative (CSR) for voice and chat for about 2 years and a month, worked under Tracfone Wireless Inc., that provides prepaid telecommunication services for customers within US and overseas. Trained to resolve customers' problems in one call; 'One-call resolution' policy. Served as one of the companies 'supervisors' under the Supervisors' Group/Dept., that caters customers need as soon as possible. Was promoted directly to Tier 3 due to performance. 6 months as a voice agent and 1 and a half year as a chat support. I was given a specific timeframe to respond to customers. Greeting the customer, giving assurance, providing empathy statement within a period of time. Making sure that the quality of the service provided to the member are superb. I was assisting 4 customers at a time continuously until I reach the 50-60 chats quota for the day.
Customer Support » Technical Support
Experience: 1 - 2 years
Basic Information
- Age
- 27
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Iligan, Lanao del Norte
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 50%
- Influence: 12%
- Steadiness: 27%
- Compliance: 11%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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