Experienced C- Level Executive Assistant |Operations Manager

Data & Document Control: Organizing files, records, and databases for easy retrieval and compliance with data protection policies. Policy & Procedure Implementation: Establishing clear guidelines and SOPs, ensuring everyone understands expectations and standards. Problem-Solving & Adaptability

Streamlining email inboxes and making sure urgent emails are responded to. Keeping label names clear and concise. Applying filters so incoming emails auto-label based on sender or keywords. Regularly reviewing and updating labels to reflect your current workflow.

AI and CRM Platform Proficiency(GHL&Pipedrive), Data Management & Customer Segmentation. Using tools like Microsoft Office, Google Workspace, Zoom, Slack, and project management software(Notion,Monday.com,ClickUp,Asana,Trello)

Content Creation & Distribution: Writing articles, producing videos, designing graphics, and sharing them across channels. Campaign Planning & Execution: Developing strategies for product launches, promotions, and brand awareness, then managing their rollout. Market Research & Analysis: Gathering data on customer needs, competitors, and trends to inform decisions and refine messaging. Social Media Management: Engaging with audiences on platforms like LinkedIn, Instagram, Twitter/X, and Facebook, and building an online community around the brand. Email Marketing & Lead Nurturing: Sending targeted emails to guide prospects through the buying journey and keep customers engaged. SEO & SEM Efforts: Improving website visibility on search engines through keyword optimization, content strategy, and paid ads. Performance Tracking: Monitoring campaign metrics, website analytics, and conversion rates to measure success and fine-tune tactics.

Planning & Scheduling: Define project scope, set clear objectives, estimate timelines, and create detailed work plans. Quality Control: Monitor deliverables, maintain standards, and implement feedback loops to ensure desired outcomes. Progress Tracking & Reporting: Use metrics and dashboards to monitor performance, identify bottlenecks, and share progress reports. Documentation & Record-Keeping: Maintain thorough records of decisions, changes, and lessons learned for future reference. Project Management Software: Tools like Asana, Trello, Monday.com, or Jira for task tracking, collaboration, and deadline management. Communication Platforms: Slack, Microsoft Teams, or Google Chat to facilitate real-time discussions and quick updates. File Sharing & Document Management: Google Workspace or Microsoft SharePoint for version control and centralized documentation.

Gathering data on customer needs, competitors, and trends to inform decisions and refine messaging.

Deep research for keywords to use for content like blogs, copywriting, captions, and websites.

Planning, executing, and overseeing projects to ensure they meet goals on time for a digital marketing agency.

Prospecting & Research: Identify potential customers by researching industries, companies, and job roles to build targeted lead lists. Data Collection & Verification: Gather accurate contact information (emails, phone numbers, LinkedIn profiles) and confirm its validity. Inbound Lead Qualification: Review incoming leads from web forms, social media inquiries, and marketing campaigns, filtering for quality and fit. Outbound Outreach: Craft and send personalized emails, LinkedIn messages, or cold calls to engage with prospects and introduce the product or service. Lead Nurturing: Use drip campaigns, newsletters, and follow-up messages to guide leads through the sales funnel until they’re ready to convert. CRM Management: Keep the CRM up to date with lead details, notes, and follow-up tasks, ensuring easy handoffs to sales teams. Performance Tracking: Monitor metrics like open rates, response rates, and conversion rates, making adjustments to improve results over time.

Delivering positive customer service by leveraging extensive knowledge of products and services. Handling customer service queries and providing excellent and satisfactory after-sales support. Making sure that the loyalty of all our customers drives repeat sales and reinforces recommendations. Collaborating with the team to enhance customer service experience and exceed team goals through effective client satisfaction rates and promoting operational best practices for increased efficiency and productivity. Check that our customer service scripts are being followed and that the team is responding timely to each ticket's concerns.

It involves reviewing new leads, using a qualification framework to categorize and prioritize them, updating the CRM with detailed notes, and coordinating timely follow-ups. By ensuring the sales team has clear, organized lead data, this process streamlines targeting and increases the likelihood of closing deals efficiently.

Interpreting data to drive informed decision-making and track KPI progress.

Engaging with audiences on platforms like LinkedIn, Instagram, Twitter/X, and Facebook, and building an online community around the brand to increase sales.

Travel Management coordination, Priority task lists being sent to the client or daily schedule updates. Reminders for events and adding CRM database for details of friends, relatives or family,