Experienced Customer Support and Operations Specialist with a proven track record in enhancing customer satisfaction, optimizing workflows, and driving team performance. Adept at using CRMs (Zendesk, Freshdesk, ServiceNow) and e-commerce platforms (Shopify, Amazon, eBay) to deliver seamless experiences. Skilled in quality assurance, supply chain coordination, and leadership roles that foster high-performing teams.
Key Roles Held:
• Customer Support Representative (Chat,
• Subject Matter Expert (Mentor)
• Quality Assurance Analyst
• Operations Coordinator
•Supply Chain Coordinator
• Social Media Manager
• General Virtual Assistant
What I Bring: Proactive problem-solving, tech-savviness, and continuous learning. I thrive in dynamic environments, ensuring every process and interaction drives growth, efficiency, and customer loyalty.
Let’s connect and explore how I can add value to your team! ;)
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 5 - 10 years
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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