Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associates degree

Last Active

November 5th, 2024 (4 days ago)

Member Since

February 24th, 2021

Profile Description

Hi, My name is Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info and I have 5 years of experience in Customer Service both in the BPO  Industry and more than 2 years of experience as a Virtual Assistant. I handled different line of businesses like Telco, Health Insurance and Property Insurance, I also supported tech brands.
When I ventured working from home, that's when I became a Virtual Assistant. I became a Gen VA for an American NGO and the other one was an Australian  e-commerce business. I've worked in their clothing line as a customer support after that, I became an Admin assistant for a Luxury Brand bags business here in the Philippines. The last one was a scheduler for a real estate home inspection company.
The skills and tasks that I was able to perform are almost the same. Taking inbound and outbound phone calls, sending emails, answering inquiries via chat, tracking orders, explaining bills and of course, upselling if needed.
Aside from those skills, of course I developed and learned how to emphatize, active listening, think outside the box, be analytical, proactive, flexible and be able to demonstrate ability to work independently and as part of a team.Different tools like CRMs and diallers were also taught. Things like Zendesk, Call Rail, Freshdesk, Just Call, 3CX, NICE, Cisco, PMS, Claim Center, The Vine, Lotus, Five9 and ISN.
I am looking forward to work with you and grow with the company.