Current Employment Status:
Hired Full Time on Jan 11, 2025
I have 4 years worth of experience in a BPO setting making me competent, loyal, hardworking employee with the ability to achieve tasks when working alone or as part of a team. I am also willing to learn new skills and have many existing ones to offer.
Experience: 1 - 2 years
I provided email support for a financial account, assisted customers with access issues, security concerns, and account verification. My role involved troubleshooting login difficulties, guiding users through security protocols, and ensuring compliance with financial regulations. I have also provided email support for a job platform, addressing user inquiries related to account management, job postings, and platform navigation.
Experience: 2 - 5 years
I’ve handled chat support for a job platform, helping users with account issues, job availabilities, and general platform navigation. I managed up to four conversations at once, handling over 100 chats a day—so I know how to think on my feet while keeping responses clear and helpful.
Experience: 6 months - 1 year
Experience: 6 months - 1 year
I handled both inbound and outbound calls, making over a hundred calls a day. On the outbound side, I reached out to customers for follow-ups, updates, and support. On the inbound side, I assisted clients with their requests, answered questions, and helped resolve issues. Whether making or receiving calls, I focused on clear communication, efficiency, and providing a helpful experience for every customer.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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