Customer Service Supervisor/Manager

Overview

Looking for part-time work (5 hours/day)

at $4.00/hour ($440.00/month)

Bachelors degree

Last Active

September 8th, 2024 (207 days ago)

Member Since

February 20th, 2021

Profile Description

Currently working as Customer Service Supervisor/Manager at Optum Global Solutions, Davao City-Supervised daily team operations to ensure efficiency and excellence. -Developed and executed strategic timelines to meet and exceed targets. -Delegated tasks effectively to maximize team productivity. -Empowered teaUpgrade to see actual infombers through skill?building initiatives, enhancing
product knowledge and communication. -Supervised a team of coaches for new hire support, providing feedback
and empowering future leaders. -Delegated tasks from the Senior Director, ensuring real?time approval of
all requests from downlines.Previously worked as Customer Service Supervisor/Manager at WNS Global Services Philippines, Inc., Quezon City - -Generated daily, weekly, and monthly reports for AVP. -Streamlined finance submissions by collating receipts. -Developed Excel automations for reporting efficiency. -Secured necessary approvals through diligent follow-ups. -Coordinated AVP's calendar and organized meetings. -Quickly acquired new skills to boost efficiency and productivity. -Maintained impeccable attendance and punctuality. -Delivered accurate and efficient execution of daily tasks. -Prepared comprehensive written communications, reports, and
documents.
Managed records and data with precision and accuracy. -Demonstrated outstanding flexibility and adaptability. -Excelled in both verbal and written communication. -Monitored and reviewed representative-customer interactions. -Conducted timely and actionable performance evaluations. -Efficiently streamlined and managed agent scheduling. -Expertly resolved customer issues related to travel packages. -Handled inbound calls for travel accounts with professionalism. -Enhanced customer vacations through expert and personalized
assistance.