Geraldine
Customer Service Supervisor/Manager
Verified
With Timeproof
Overview
Looking for part-time work (5 hours/day)
at $4.00/hour ($440.00/month)
Bachelors degree
Last Active
September 8th, 2024 (210 days ago)
Member Since
February 20th, 2021
Profile Description
Currently working as Customer Service Supervisor/Manager at Optum Global Solutions, Davao City-Supervised daily team operations to ensure efficiency and excellence. -Developed and executed strategic timelines to meet and exceed targets. -Delegated tasks effectively to maximize team productivity. -Empowered tea
product knowledge and communication. -Supervised a team of coaches for new hire support, providing feedback
and empowering future leaders. -Delegated tasks from the Senior Director, ensuring real?time approval of
all requests from downlines.Previously worked as Customer Service Supervisor/Manager at WNS Global Services Philippines, Inc., Quezon City - -Generated daily, weekly, and monthly reports for AVP. -Streamlined finance submissions by collating receipts. -Developed Excel automations for reporting efficiency. -Secured necessary approvals through diligent follow-ups. -Coordinated AVP's calendar and organized meetings. -Quickly acquired new skills to boost efficiency and productivity. -Maintained impeccable attendance and punctuality. -Delivered accurate and efficient execution of daily tasks. -Prepared comprehensive written communications, reports, and
documents.
Managed records and data with precision and accuracy. -Demonstrated outstanding flexibility and adaptability. -Excelled in both verbal and written communication. -Monitored and reviewed representative-customer interactions. -Conducted timely and actionable performance evaluations. -Efficiently streamlined and managed agent scheduling. -Expertly resolved customer issues related to travel packages. -Handled inbound calls for travel accounts with professionalism. -Enhanced customer vacations through expert and personalized
assistance.
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Butuan City, Agusan del Norte
- Tests Taken
- IQ
- Score: 111
- DISC
- Dominance: 40%
- Influence: 28%
- Steadiness: 11%
- Compliance: 21%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTS“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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