Experienced Sales and Customer Service Leader

Overview

Looking for full-time work (8 hours/day)

at $14.00/hour ($2,464.00/month)

Not Specified

Last Active

October 30th, 2024 (19 days ago)

Member Since

February 20th, 2021

Profile Description

Professional Experience:

Wild Bear Snow +Lawn | Executive Assistant
> Maintained organized records in the CRM system, ensuring quick access to essential information.
> Email Management & Inbox Shadowing: Effectively managed multiple email inboxes, skillfully navigating and responding to messages within my client's network. Adopting the persona of the client when necessary, I streamlined communication, resulting in significant time savings of several hours per week.
> Scheduling: Demonstrated proficiency in managing my client's calendar with meticulous attention to detail. Ensured critical events were scheduled promptly and accurately, minimizing conflicts and oversights. Implemented schedule adjustments as needed, guaranteeing seamless coordination and preventing any missed commitments.
> Project Management: Utilized Asana to oversee and coordinate various projects, maintaining a proactive approach to prevent any tasks from slipping through the cracks. By implementing strategic organization and efficient task delegation, I contributed to the successful execution of multiple initiatives, ensuring alignment with organizational objectives.

HomeBreeze | 
Conversion Specialist
> Managed the company’s calls, emails, and text messages promptly, ensuring timely communication, and organized multiple inboxes. Drafted responses, and implemented a system to tag emails and messages according to priority, maintaining clean and efficient inboxes. 
> Supported the executive and the team in managing tasks from start to finish, including scheduling, communication, sending quotes & contracts, and coordination.
> Maintained organized records in the CRM system, ensuring quick access to essential information.
> Became the go-to person for the executive, liaising with teams and resolving issues promptly.
>Contributed to the executive's decision-making process by providing relevant insights and feedback, aiding in strategic planning and initiatives.

Concentrix |
Sales Associate | Sales Coach
> Spearheaded renewals, new subscriptions, and sales-related tasks, consistently achieving exceptional results.
> Proactively engaged with customers, offering tailored service recommendations, leading to a remarkable 90%+ customer satisfaction rate.
> Promoted to Sales Coach, successfully managing a team of 15-25 advisors focused on revenue generation, customer service, and productivity.
Instrumental in surpassing monthly goals and securing bonuses by consistently optimizing team performance.
> Pioneered streamlined sales processes, resulting in increased efficiency and revenue growth.
> Nurtured and coached new agents, offering daily insights and sales strategies.
Conducted call evaluations and provided constructive feedback, fostering continuous improvement within the team.

Microsourcing | 
Oaks Hotels Reservations Agent
> Delivered exceptional customer experiences by handling reservations, inquiries, and room requests.
> Stayed up-to-date on resort events and facilitated tours, transportation, and reservations to enhance guest stays.
> Established effective communication chUpgrade to see actual infols with travel agencies, ensuring seamless collaboration.
> Expertly managed room reservations, modifications, and updates, showcasing a strong grasp of hotel operations.
> Collaborated with the Group Sales Coordinator to maintain accurate rooming lists.

Teleperformance |
Executive Operations Hotels & Flights Reservation (Expedia)
> Responded to customer inquiries, skillfully booking reservations across multiple airlines.
> Articulated airline policies and assisted customers with changes, cancellations, and seat arrangements.
> Managed passenger concerns with tact and professionalism, enhancing overall customer satisfaction.

Achievements:

Consistently exceeded monthly sales goals, earning consistent recognition for top performance.
Elevated customer satisfaction rates to over 90% through personalized service and proactive engagement.
Successfully developed and implemented processes leading to increased efficiency and revenue growth.