Charmel
Social Media Manager | General VA
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.40/hour ($1,302.40/month)
Bachelors degree
Last Active
November 27th, 2024 (today)
Member Since
February 19th, 2021
Profile Description
Hello! My name is Charm, and I'm a driven professional who thrives on self-starting and delivering excellent administrative assistance and services. My objective is to assist you with the tasks you find too time-consuming so you can concentrate on growing your business. I enjoy picking up new skills. You may be sure that I'll be prepared to pick up the necessary abilities quickly if I don't already have them. Highlights of my experience include the following:
Following are highlights of my qualifications:
Dedicated and results-oriented chat support specialist with years of experience providing outstanding customer assistance via online chat platforms. Proven ability to manage a high volume of consumer requests while being upbeat and professional. With a thorough understanding of many industries and goods, I excel at resolving client difficulties quickly and effectively. Capable of multitasking, has a good eye for detail, and is dedicated to providing a flawless client experience.
I am a seasoned chat support specialist with more than two years of dedicated experience in the airline industry. Adept at providing unparalleled customer service through online chat platforms, ensuring passengers receive timely and accurate assistance. a proven track record of handling a diverse range of inquiries, from booking and reservation changes to addressing travel-related concerns. Possesses comprehensive knowledge of airline policies, procedures, and industry standards, delivering exceptional service that enhances the overall customer experience.
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Top Skills
Customer Support » Chat Support
Experience: 2 - 5 years
Key Skills: Airline Industry Expertise: In-depth understanding of airline operations, ticketing, reservations, and common passenger concerns. Communication: exceptional written communication skills with a focus on conveying complex information in a clear and customer-friendly manner. Problem-Solving: Proven ability to troubleshoot and resolve issues efficiently, ensuring passengers' travel plans remain seamless. Customer-focused: committed to providing a high level of service that exceeds customer expectations and fosters customer loyalty. Team Collaboration: Skilled at collaborating with cross-functional teams to address customer issues, share insights, and improve overall service quality. Professional Experience: Assist customers with flight bookings, changes, cancellations, baggage inquiries, and general travel-related questions via online chat. Collaborate with other departments, including reservations, ticketing, and operations, to ensure accurate and timely resolution of customer issues. Stay updated on airline policies, procedures, and industry trends to provide relevant and up-to-date information to passengers.
Office and Administration » Personal Assistant
Experience: Less than 6 months
Other Skills
Office and Administration » Microsoft Excel
Experience: Less than 6 months
E-Commerce » Inventory Management » Quality Control
Experience: Less than 6 months
Office and Administration » Transcription
Experience: Less than 6 months
Basic Information
- Age
- 37
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Muntinlupa City, NCR
- Tests Taken
- DISC
- Dominance: 45
- Influence: 17
- Steadiness: 28
- Compliance: 11
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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How this Marketing Director Drives Business Growth On and Offline
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