I've worked in the BPO sector for nearly a year, and I can tell you that it takes a variety of soft skills to be a successful call center agent. In order to effectively address the customer's issue and create a satisfying experience, I often keep encounters brief and productive. Additionally, I make sure I regularly have access to the knowledge from the Products/Services we provided so that I can solve more challenging problems fast. I make certain I have the patience necessary to listen to their issues and actively help them along the journey. Always show empathy for them and let them know that their needs are being taken care of. I constantly put myself in my customers' shoes and have empathy for them.
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.