Joy

Virtual Assistant, Appointment Setter, Customer Service Representative, Lead Gen

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Overview

Looking for full-time work (8 hours/day)

at $3.40/hour ($598.40/month)

Bachelors degree

Last Active

April 1st, 2025 (yesterday)

Member Since

February 17th, 2021

Profile Description

I've worked in the BPO sector for nearly a year, and I can tell you that it takes a variety of soft skills to be a successful call center agent. In order to effectively address the customer's issue and create a satisfying experience, I often keep encounters brief and productive. Additionally, I make sure I regularly have access to the knowledge from the Products/Services we provided so that I can solve more challenging problems fast. I make certain I have the patience necessary to listen to their issues and actively help them along the journey. Always show empathy for them and let them know that their needs are being taken care of. I constantly put myself in my customers' shoes and have empathy for them.
Platform I use:
MS Office, Zendesk, Upgrade to see actual info, Plentific, CRM, Notion, Google Workspace, Vici Dial, MLS, Skype, Dialpad, Notion, LinkedIn, Zillow, Phoneburner, Follow up Boss, Canva and Slack.