CSR, Data Entry Professional, Medical VA & SMM

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

November 26th, 2024 (today)

Member Since

February 16th, 2021

Profile Description

With nearly 7 years of dedicated experience in customer support, I have honed my skills across various roles in the BPO industry and as a Customer Support Virtual Assistant (VA). 

My journey in customer service began over 5 years ago in the BPO sector, where I worked with esteemed companies such as Comcast National at Alorica and TELUS International, handling accounts for industry leaders like Comcast and Yahoo. 

In these roles, I excelled in providing top-tier support for technical issues, payment assistance, and account management. 

My ability to troubleshoot complex problems and offer clear, concise solutions has consistently resulted in high levels of customer satisfaction.

For the past 3 years, I have transitioned into the role of a Customer Support VA, where I continue to leverage my expertise to assist clients with their diverse needs. My virtual assistant experience has further refined my ability to manage multiple tasks, communicate effectively, and deliver results in a remote work environment. 

My core strengths include:

- Proficient in resolving technical issues related to Internet services, devices, and software.

- Skilled in building and maintaining strong relationships with customers, ensuring their needs are met promptly and efficiently.

- Experienced in providing support via voice, email, and chat, adapting to the preferred communication style of the customer.

- Adept at identifying issues and implementing effective solutions to enhance customer experience.

- Successfully promoted service plans that include security software, extended warranties, and 24/7 technical support, offering customers comprehensive care and peace of mind.

I am passionate about delivering exceptional customer service and continuously strive to exceed expectations. I look forward to connecting with professionals and exploring opportunities to contribute my skills and experience to new and exciting challenges.