Administrative Assistant |Customer Service | Data Entry

Overview

Looking for full-time work (8 hours/day)

at $4.60/hour ($809.60/month)

Bachelors degree

Last Active

December 29th, 2024 (yesterday)

Member Since

February 13th, 2021

Profile Description

Administrative Assistant | Customer Service | Technical Support | Data Entry | IT 

I am a degree graduate of Information Technology with Customer Service and Admin Virtual Assistant experience.

My task as a Customer Service Representative is consists but not limited to:
-Resolve customer complaints via phone, email, and chat.
-Greet customers warmly and ascertain problem or reason for calling.
-Assist with placement of orders, refunds, or exchanges.
-Take payment information and other pertinent information such as addresses and phone numbers.
-Place or cancel orders.
-Answer questions about warranties or terms of sale.
-Inform customers of deals and promotions.-Compile reports on overall customer satisfaction.
-Handle changes in policies or renewals.
-Technical Support 

Experienced Admin Virtual Assistant in Healthcare Setting
-Have an experiences using Dental and Insurances platform.
-Data Billing Verification with compiling files.
-Insurance Verification
-Prior-authorization
-Scheduling Management
-Data Entry, Documenting, Faxing and Reports
-Research

In addition to these. I am proficient with the use of MS Office, Google Worskpace, Trello, Calnedly, Upgrade to see actual info, Slack, Outlook, Gladly: Customer Service Platform, Manhattan's OMS, Borderfree International, CyberSource, Demandware Inc., Adobe Pro PDF, EMR/EHR, WebPT, Prompt EMR, Carestack, Splashtop, Open Dental, Insurance Websites/Portals, etc. 

I am also well versed in various programming languages such as HTML, CSS, C++, and PHP.

Should there be any required additional skills, I know I am flexible to learn and do the necessary work. I also take pride in being a fast learner, easy to adapt, and strives hard to deliver quality work.