Administrative Assistant | Customer Service | Technical Support | Data Entry | IT
I am a degree graduate of Information Technology with Customer Service and Admin Virtual Assistant experience.
My task as a Customer Service Representative is consists but not limited to:
-Resolve customer complaints via phone,
-Greet customers warmly and ascertain problem or reason for calling.
-Assist with placement of orders, refunds, or exchanges.
-Take payment information and other pertinent information such as addresses and phone numbers.
-Place or cancel orders.
-Answer questions about warranties or terms of sale.
-Inform customers of deals and promotions.-Compile reports on overall customer satisfaction.
-Handle changes in policies or renewals.
-Technical Support
Experienced Admin Virtual Assistant in Healthcare Setting
-Have an experiences using Dental and Insurances platform.
-Data Billing Verification with compiling files.
-Insurance Verification
-Prior-authorization
-Scheduling Management
-Data Entry, Documenting, Faxing and Reports
-Research
In addition to these. I am proficient with the use of MS Office, Google Worskpace, Trello, Calnedly,
I am also well versed in various programming languages such as HTML, CSS, C++, and PHP.
Should there be any required additional skills, I know I am flexible to learn and do the necessary work. I also take pride in being a fast learner, easy to adapt, and strives hard to deliver quality work.
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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