CHAT SUPPORT / CUSTOMER SUPPORT SPECIALIST

Overview

Looking for full-time work (8 hours/day)

at $6.25/hour ($1,100.00/month)

College Level

Last Active

November 14th, 2024 (yesterday)

Member Since

February 12th, 2021

Profile Description

Conducted 300 outbound phone calls daily to reach potential clients and market solar products and services.
Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
Refer customers’ needs or inquiries to appropriate departments like sales, marketing, administrative or other departments.
Ensure customer follow-up all the time.
Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating, merchandising, and trade promotion programs; developing field sales action plans.
Engages in superior customer service by making information readily available.
Persists in sales even in the face of failure.
Schedules appointments and meetings as necessary.
Analyzes and creates a plan for engaging the target market.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Getting the second highest combined qualitative and quantitative scorecards of 4.30 for second quarter of 2017.
Answer incoming phone calls and provide support to callers, experiencing computer problems of all kinds.
Listen to descriptions of customer issues and determine how and if they can be fixed.
Troubleshoot.
Monitored systems in operation and input commands to troubleshoot areas such as billings and the internet.
Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Evaluate and authorize approval of business, real estate, or credit loans.
Evaluating the financial status of a loan applicant.
Updating account records and reviewing loan files
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Increased customer satisfaction by resolving credit loan/mortgage issues.
Resolved conflicts and negotiated mutually beneficial agreements between parties.