Virtual Assistant | Order Management

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

December 22nd, 2024 (yesterday)

Member Since

February 8th, 2021

Profile Description

I have 5 years of total Customer and Quality assurance experience from the top BPO companies in the Phillippines and was rated as significantly above peer group during my first year of employment. My primary skills are having good communication, critical thinking and always motivated in looking for opportunities for improvement, active listening and have keen attention to detail, highly organized, and being Proficient in using Microsoft office applications such as Outlook, Excel, and Powerpoint.

I started as an Order manager assigner with Accenture Philippines and some of the daily tasks includes Workload management and reporting, what we do is we provide daily and end of day reports about team performance, attendance report and workload summary as well as provide follow up and update on any pending tasks. We also gather data reports and root cause analysis and send reports directly to Sales Managers both Onshore and Offshore.

I also have 3 years of Quality and Compliance experience from one of the top energy retailer in Australia, and my primary role is evaluating calls from Sales Channels and make sure they comply on the Quality and Compliance set by the company and the government as well as provide coaching opportunities for improvement. Doing calibrations meetings with Sales Channels and Channel managers for further improvement. Perform investigations and audits on tasks that was escalated to Ombudsman to prevent potential losses and or avoid penalties.