Current Employment Status:
Hired Full Time on Jul 14, 2016
Intelligent and resourceful candidate to assist with customer service
Phone Calls. Outbound and inbound calls from customers, suppliers and carriers
Email
Resolve customer's complaints and inquiries
Feedback, A-to-z claims, Chargeback, Performance Notifications
Refunds, Cancellation, Return Requests
Track and Confirm Orders
Feedback Five
Freshdesk
Amazon Seller Account
Experience: 5 - 10 years
I possess a comprehensive skill set in customer service, particularly within the realm of Amazon and Walmart e-commerce. With a proven track record of successfully handling customer inquiries and concerns, I am adept at delivering exceptional service that meets and exceeds customer expectations. My strong communication skills allow me to effectively listen to customer needs, provide accurate information about products and services, and resolve any issues they may encounter. I am well-versed in navigating the e-commerce platforms of Amazon and Walmart, utilizing their systems to track orders, process returns, and ensure timely and satisfactory resolutions for customers. Additionally, my ability to adapt quickly to evolving policies and procedures within these e-commerce giants enables me to stay up to date with the latest industry trends and provide the highest level of service. With my strong attention to detail, problem-solving abilities, and commitment to customer satisfaction, I am confident in my ability to contribute to the success of any customer service team in the Amazon and Walmart e-commerce domains.
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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