Eleven years experience in the call center industry with outstanding skills in Customer Service,
Technical Support and Sales and ad hoc tasks
Able to perform administrative task both in the school and BPO environment
Strong focus and experience in, Billing, Customer Care, and Sales
Excellent communication and interpersonal skills, ability to work well with others, in both supervisory and
support staff roles, administrative works, and logistics
Team player, able to adapt and adjust to changing programs and skillset and client
work under pressure in a fast-paced and evolving environment
Expertise in resolving customer issues, billing, and complaints
High level of written and oral communication skills
Demonstrated ability to meet deadlines, priorities, and pilot projects within the line of business
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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