Technical Support, Customer Care, & Sales Development

As a seasoned Sales Development Specialist, I have consistently exceeded sales targets for every campaign I’ve been assigned. My expertise lies in working with both new and established brands, ensuring a seamless flow of prospective clients and driving substantial business growth. No matter the campaign, I am dedicated to delivering the ultimate definition of success for my clients. Key Achievements and Skills: Educational Background: Bachelor of Science in Business Administration, Major in Real Estate Management. Leadership and Representation: Served as the Real Estate Management Ambassador & Business Manager at the University of Mindanao. Goal-oriented: Agile and persistent in reaching goals ahead of schedule. Maximizing Tools and Resources: Proficient in utilizing various tools to optimize output and efficiency. Empathy and Rapport Building: Skilled in creating strong relationships and rapport with clients. High-Pressure Performance: Thrives in fast-paced environments, consistently delivering outstanding results. Lead Conversion Rates: Achieved a 73% conversion rate for warm leads and a 21% conversion rate for cold leads. High Call Volume: Manages 250-350 calls per 8-hour shift, maintaining high productivity. Innate Leadership: Demonstrates natural leadership abilities, guiding teams to success. If you are looking to boost your sales efforts with a dedicated and results-driven professional, I am here to help. Let’s work together to achieve your sales goals and elevate your business. Looking forward to collaborating with you!

With over 5 years of dedicated experience in customer service, I have honed my skills working with several leading BPO companies. My journey has been shaped by a culture that prioritizes client satisfaction, making me one of the most recognized Customer Service Representatives (CSRs) globally. I am committed to providing top-tier support to help your company and brand excel in a competitive market. Key Strengths: Exceptional Performance: Achieved a 91.97% overall performance rating, delivering outstanding support for renowned fashion brands such as Fabletics, SavageXfenty, and JustFab. Customer Query Resolution: Goes beyond solving queries by offering in-depth product and service knowledge, ensuring customers are well-informed and satisfied. Proactive Time Management: Efficiently manages time to maximize productivity and provide prompt responses. Decisive and Adaptive: Thrives in challenging situations, quickly adapting to the fast-paced digital landscape. Customer Satisfaction Focused: Dedicated to ensuring customer satisfaction through empathetic and courteous interactions. Tech-Savvy: Proficient in utilizing modern tools and applications to enhance service delivery. High Typing Speed: Maintains an average typing speed of 70-85 WPM, ensuring swift and accurate communication. Top Performer: Consistently recognized as a top agent performer with impeccable KPIs. If you are seeking a committed professional to elevate your customer service experience, I am here to assist you in achieving your business goals. It would be my utmost pleasure to contribute to your company’s success. Looking forward to working with you!

As a Technical Support Specialist, I addressed user inquiries and resolved technical issues related to our product. I consistently managed and organized support tickets, prioritized urgent issues, and systematically archived outdated tickets. My focus was on delivering exceptional customer satisfaction and prompt issue resolution. I provided real-time support and guidance during client implementation calls, utilizing various databases and customer relationship management tools. I responded to technical customer service requests via telephone, email, and SMS, gathered client requirements for electronic payment processing, and updated merchant configurations in the appropriate portal according to system requirements. I facilitated the onboarding of new clients to ensure seamless product adoption. Additionally, I communicated feedback on tools, processes, and systemic issues through appropriate channels to enhance overall service quality.