Experienced Customer Service Specialist

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

October 7th, 2024 (today)

Member Since

January 31st, 2021

Profile Description

Hello! I am Upgrade to see actual info Upgrade to see actual info, a dedicated professional with a solid foundation in customer service and office management. With extensive experience in customer service roles and with a strong foundation serving in the government as an office clerk, I bring a unique blend of skills to ensure exceptional performance in virtual assistant roles.

WHAT I OFFER:
1) Customer Service Excellence: Proven ability to handle customer inquiries, complaints, feedback with professionalism and empathy. Skilled in maintaining high customer satisfaction ratings through effective communication and problem-solving.

2) Administrative Proficiency: Experienced in office operations, including data entry, record keeping, and maintaining confidentiality. Familiar with government protocols
and procedures, ensuring compliance and efficiency in administrative tasks.

3) Versatility in Virtual Assistance: Capable of performing various tasks such as cold calling, appointment setting and general virtual assistant duties. Detail-oriented and
organized, with a focus on delivering timely and accurate results.

Why Choose Me:-
1) Reliability: I am committed to delivering results and meeting deadlines consistently.
2) Adaptability: Able to quickly learn and adapt to new processes and systems, ensuring smooth workflow and productivity.
3) Team Player: Collaborative and proactive in supporting team goals and initiatives, contributing positively to team dynamics.

WORK EXPERIENCES:
- Data Entry
- Case Management
- Customer Service
- Phone Support
- Customer Retention
- Chat & E-mail Support
- Customer Satisfaction

TOOLS I USED:
- Bliss Phone
- One Log-In
- Knowledge Based
- Jira
- Flash
- Workday
- Nova Case Atrium
- Nova Knowledge
- Nice
- Nexidia
- Genesys
- Excel & Google Sheets
- Microsoft Office Apps (PowerPoint, Word)
- Google Apps (Drive, Sheets, Docs, Calendar, Meet)
- PDF Conversions
- Zoom
- Airbnb
- Canva

I'M FAMILIAR WITH THESE SEVERAL TOOLS:
- Zendesk
- Freshdesk
- Salesforce
AND I am interested to learn more on how to utilize it, and how to utilize other new tools to get the job done properly.

I am eager to bring my skills and dedication to your team, contributing to your success while further developing professionally. Let’s discuss how I can support your business needs effectively!