Lisa

CUSTOMER SERVICE / CHAT SUPPORT SPECIALIST

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelor's Degree

Last Active

December 21st, 2024 (80 days ago)

Member Since

January 29th, 2021

Profile Description

As a customer service representative for the past 7 years, I have extensive experience handling the phone, chat, and email support. My most recent role was as a POC/TL leading a team for a SaaS company that provides a translation app for Shopify merchants. Through working on multiple projects and accounts, I have gained valuable experience and developed a strong foundation in customer service. I am skilled in handling various roles, including answering phones, responding to chat and email inquiries, and addressing customer concerns related to billing, accounts, product and service inquiries, and more. I have also received cross-training to provide basic technical support and assist with sales efforts. Through my work at previous companies, I have become proficient in using tools such as Oracle, Salesforce, Intercom, Slack, Google sheets, and Excel. I am comfortable working in a fast-paced environment and welcome feedback to help me improve my skills.