Transcriptionist, Writer, Encoder, CSR, Virtual Assistant

Overview

Looking for part-time work (5 hours/day)

at $5.00/hour ($550.00/month)

Bachelors degree

Last Active

February 21st, 2025 (today)

Member Since

June 7th, 2014

Profile Description

I am Monique Coloscos, 31 years old, from the Philippines. I have a strong history of working in the BPO industry, starting in 2011 with Qualfon under Straight Talk Wireless. With over six years of experience in various roles, I have honed my skills in customer service and team leadership. Most recently, I was an Operations Supervisor at Expedia under Teleperformance, Inc. for five years before leaving in 2018 to complete my Bachelor’s Degree in Physical Therapy. Throughout my career, I have managed customer inquiries, resolved issues promptly, and maintained high levels of customer satisfaction. As a Team Lead at a major online travel agency in the US, I managed a team of 15-20 agents, coaching and developing their skills while ensuring high proficiency in client services and policies. My proficiency with tools and platforms includes Microsoft Excel, Microsoft PowerPoint (KPI analysis presentation/action plans), Microsoft Word (Business presentation/Weekly appraisal), Microsoft Outlook (email to clients and Managers/Senior Managers), and Voyager Lodging (booking, modification of hotels and airline reservations). My key skills encompass phone and email etiquette, integrity, customer focus, innovation, leadership, team management, coaching and mentoring, communication and interaction, interpersonal and customer service, analytical problem-solving, coordination, and technical proficiency, including excellent knowledge of contact center and customer service operations, telephone and data processing systems (i.e., CMS), and excellent client knowledge. My tasks have included coaching and mentoring, team management, dissemination of ideas and processes through email and phone, scheduling, meetings, weekly business reviews, and taking calls 4 hours a month to ensure hands-on expertise. I am a dedicated worker who excels in customer service and team leadership. With over six years of experience in the BPO industry, I have developed a strong skill set that includes customer focus, innovation, and analytical problem-solving. I thrive in dynamic environments and am committed to delivering outstanding results.