Maria

Customer Service | Escalation/Dispute | Email | Lead Gen |

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Overview

Looking for full-time work (8 hours/day)

at $5.11/hour ($899.99/month)

Bachelors degree

Last Active

December 28th, 2024 (17 days ago)

Member Since

January 28th, 2021

Profile Description

I'm a Customer Service Specialist with a proven track record of delivering top-notch service that goes above and beyond customer expectations. With a passion for customer satisfaction and a commitment to excellence. When it comes to resolving complex issues, I'm the go-to expert. My ability to analyze problems, think critically, and devise innovative solutions is unparalleled.

Customer Service Rockstar: 6+ years experience helping customers

Accounts handled:
Hospitality - Airbnb - Resolutions Ambassador 2
Gas & Utilities - Alinta - Customer Service Representative
Job Portal - Mynimo - Lead Generation Specialist
E-commerce - eBay NA - Escalations Specialist
Mortgage - Lloyds Bank - Mortgage Advisor
Financial - Citibank Sears - Credit Card Specialist
Cold Caller - INet Realty
Lead Gen - Mynimo

Top Skills

Real Estate » Short Term Rentals » Airbnb

Experience: 6 months - 1 year

Airbnb Policies and guidelines: I will help the Host to make sure that the listing and the Host account is in line with the Airbnb policies and guidelines to avoid any penalties. Listing Optimization: I will diligently review your property's listing, ensuring it showcases it's unique features, appeals to your target audience, and stands out in a crowded marketplace. Review Management: I will monitor and respond to guests reviews, addressing any concerns promptly. Scrutinize the review of the guest is in violation of the Airbnb review guidelines, and content policy. Managing Pricing: With my experienced, I can help you in customizing your pricing strategies tailored to your property, ensuring competitive rates while maximizing your revenue. Guest Communication: I can help on guest inquiries, respond promptly to booking requests, and ensure your guests receive an exceptional support all throughout their stay, to help the host and account to gain more positive reviews and repeat bookings. Calendar Management: I can help in synchronizing your rental calendar in other platforms to make sure that all your bookings are aligned to avoid double bookings and cancellations. To maximize your availability, ensuring maximum occupancy and revenue.