Customer Service and Technical Support Team Leader

I have over 10 years of Customer Service and Technical Support experience (5 years as a team leader) providing phone support for big US and Canadian telecommunication companies. In my years of experience, I have achieved multiple top performer awards. I would say that what I love the most about my job is helping customers by providing an excellent customer experience.

I have over 10 years of Customer Service and Technical Support experience (5 years as a team leader) providing phone support for big US and Canadian telecommunication companies. In my years of experience, I have achieved multiple top performer awards. I would say that what I love the most about my job is helping customers by providing an excellent customer experience.

With over six years of leadership in the contact center industry, I've excelled in fostering high-performing teams, optimizing workflows, and exceeding customer satisfaction metrics. Known for creating a positive work environment, I've successfully implemented strategic initiatives, provided effective coaching, and embraced technological advancements to ensure operational excellence. My experience includes crisis management and a commitment to staying at the forefront of industry trends. Ready to bring my proven track record to new challenges, I am adept at driving success in dynamic and fast-paced environments.

As a team leader, I rely on Salesforce CRM to document and manage customer interactions. The platform's reporting capabilities are crucial for extracting performance metrics, enabling quick analysis and informed decision-making to enhance my team's efficiency and customer satisfaction.

I have been working in the customer support team of a US based email marketing company where we handle email, chat and phone cases, for over 2 years now. With my ability to adapt quickly, high efficiency and great customer service skills, I was promoted to a team lead position 7mos in.

As a Customer Support Team Leader, I leverage Google Workspace for seamless operations. Gmail ensures efficient email management, Google Meet facilitates virtual team meetings, and Google Drive centralizes collaborative documents. Google Calendar streamlines scheduling, while Chat enables quick and direct communication.

I have been working in the customer support team of a US based email marketing company where we handle email, chat and phone cases, for over a year now. With my ability to adapt quickly, high efficiency and great customer service skills, I was promoted to a team lead position 7mos in.

Presently employed as Support Team Lead at a SaaS (Software as a Service) company specializing in email marketing solutions.

Microsoft Excel is an integral part of my daily routine as a team leader, empowering me to compile, analyze, and present data in a way that enhances decision-making processes and contributes to the overall success of our team and goals.