Carol

E-commerce Operations & Customer Support Specialist

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $12.00/hour ($2,112.00/month)

College undergraduate

Last Active

November 23rd, 2024 (4 days ago)

Member Since

January 25th, 2021

Profile Description

Experienced professional with a strong background in customer support and operations, dedicated to helping clients and partners streamline processes and achieve their goals. Passionate about continuous learning, delivering excellent service, and driving efficient solutions.

Top Skills

I am experienced in BPO Operations Management, specializing in team leadership, process optimization, and customer service excellence. I’ve successfully managed multi-channel support teams, improved workflows, and implemented SOPs to boost efficiency and performance. Skilled in data-driven decision-making, I focus on meeting operational goals, ensuring high-quality service, and fostering continuous improvement, contributing to business success and customer satisfaction.

Experience: 10+ years

I am an experienced Customer Support Specialist with expertise in multi-channel support (phone, email, chat, SMS) and e-commerce operations. Skilled in platforms like Shopify, Amazon FBA, and Gorgias CRM, I streamline processes and enhance customer experiences. I’ve managed order fulfillment, returns, and affiliate partnerships, coached teams, handled escalations, and engaged customers on social media. Known for my problem-solving and adaptability, I drive customer satisfaction and operational efficiency.

Experience: 10+ years

With 16 years of experience in office administration, I specialize in efficient email management. I excel in organizing, prioritizing, and responding to high volumes of email correspondence, ensuring timely and accurate communication. Proficient in CRM systems and email tools, I streamline workflows, implement automated responses, and maintain organized inboxes, contributing to improved productivity and effective collaboration within teams and with clients.

Other Skills

Experience: 1 - 2 years

I am a Customer Support Specialist with expertise in e-commerce, skilled in managing multi-channel support (phone, email, chat, SMS) and platforms like Shopify and Amazon FBA. I streamline order fulfillment, returns, and customer inquiries, ensuring a smooth and efficient process. Proficient in Gorgias CRM, I enhance customer experiences, handle escalations, and drive operational efficiency, contributing to customer satisfaction and business growth.

Experience: 10+ years

I am skilled in data entry, ensuring accurate and efficient input of information into systems. With strong attention to detail, I manage large volumes of data, maintain organized records, and ensure data integrity. Proficient in Microsoft Excel and other office tools, I streamline data processes and contribute to smooth administrative operations, supporting teams and enhancing overall productivity.

Experience: 10+ years

With 16 years of experience in customer support, I specialize in phone support with a focus on delivering exceptional service in English. I have extensive experience handling customer inquiries, resolving issues, and providing clear, effective communication to ensure customer satisfaction. Whether managing inbound or outbound calls, I am skilled in addressing a variety of concerns, from simple queries to more complex issues, always maintaining professionalism and empathy. My background includes working in high-volume call centers, where I consistently met performance targets, including call resolution time, customer satisfaction scores, and service level agreements (SLAs). I’m adept at active listening, problem-solving, and de-escalating challenging situations, ensuring that each customer interaction is handled efficiently and positively. In addition to my phone support expertise, I am proficient in using CRM systems and ticketing platforms to track and manage customer interactions. My focus on accuracy, attention to detail, and ensuring timely follow-ups have contributed to a seamless customer experience. Whether assisting with technical support, product inquiries, or service issues, I am committed to delivering high-quality support and maintaining positive relationships with customers.

Experience: 10+ years

I excel in organization, managing tasks and workflows to ensure smooth office operations. With strong attention to detail, I prioritize and structure projects, streamline processes, and maintain efficient filing systems. I effectively coordinate schedules, meetings, and communications, enhancing team productivity and ensuring that all administrative tasks are completed on time and with accuracy. My organizational skills contribute to a well-ordered, high-functioning office environment.

Experience: 10+ years

I am an experienced professional with a strong background in office administration, specializing in Microsoft Excel to streamline processes and enhance productivity. With 16 years of experience, I have honed my skills in data analysis, reporting, and creating efficient workflows using advanced Excel functions such as pivot tables, VLOOKUP, INDEX/MATCH, and complex formulas to manage and interpret large datasets. I am proficient in using Excel for budgeting, scheduling, and tracking key performance indicators (KPIs), ensuring accurate, actionable insights that support decision-making. I have created and maintained comprehensive dashboards, automated reports, and data-driven solutions to improve efficiency across various departments. In addition to Excel, I am skilled in using other office tools such as Microsoft Word, PowerPoint, and Google Suite, ensuring seamless integration and collaboration across teams. My expertise in office management and administrative support has allowed me to optimize tasks, manage projects, and contribute to operational efficiency, ensuring that organizational goals are met with precision and attention to detail.

Basic Information

Age
42
Gender
Female
Website
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Address
Dasmarinas, Cavite
Tests Taken
IQ
Score:  125
DISC
Dominance: 47.00
Influence: 7.00
Steadiness: 23.00
Compliance: 22.00
English
C1(Advanced)
Government ID
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