Experienced Operation Team Leader for two years. Excellent reputation for resolving problems, improving customer satisfaction, develop and motivate people and driving overall operational improvement.
Performed root cause analysis in deficient areas to identify and resolve central issues. Led associate focus groups and meetings to obtain suggestions, address concerns or issues and foster positive relations among team members and management. Created and implemented strategies for improving operational efficiency and accuracy. Monitored daily and weekly key performance indicators to maintain the on-track status. Motivated and trained employees to maximize team productivity. Closely monitored operations and performed regular safety audits to ensure staff adhered to administrative policies and compliance regulations.
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