Results-driven Quality Analyst with a strong customer service
background and multiple awards as a top-performing analyst and
agent. Skilled in monitoring interactions, identifying performance gaps,
and driving process improvements. Expert in real-time feedback,
calibrations, and collaborating with leadership to enhance quality.
Passionate about data-driven decisions, root cause analysis, and
delivering exceptional customer experiences.
Experience: 2 - 5 years
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 2 - 5 years
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