Virtual Assistant| CSR/TSR |Training Specialists

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

High school diploma

Last Active

December 22nd, 2024 (yesterday)

Member Since

January 14th, 2021

Profile Description

Your looking at a 34 years old Filipina who's flexible with working schedules, can easily adjust to a new working environment and can work with less supervision, curious in learning new skills to help with company growth.
The last 6 years of working in the BPO industry these are the task I have handled:
- Customer Service / Technical Support / Training Specialists
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Organizing and maintaining files and records.
Managing the day-to-day operations of the office.
Accounts handled:
Samsung Australia - Project based
Logitech - Technical Support
DirecTV - Technical Support with Upselling
ATT Uverse - Technical Support with Upselling
- Handle Supervisory to Managerial calls
Uber Eats - Customer Service Representative to Trainer
Tools:
Salesforce - phone & email
UPS - Processing and Tracking replacement
CRM - data gathering
OMS - Product replacement
BLISS - phone, email & chat
Zendesk - email
Onelogin - Gsuite
Microsoft Outlook - email management
Looking forward to helping your team!